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And here's a little about us

At ING DIRECT - the trading name of ING Bank (Australia) Limited - we're proud to be the world's number one direct savings bank, and we're wholly owned by the ING Group.

ING Bank (Australia) Limited trading as ING DIRECT holds an Australian banking License and our operations are regulated by the Australian Prudential Regulation Authority (APRA) – a Federal Government regulator.

We're also part of the ING Group, one of the world's largest, most successful financial institutions that provide banking, insurance and asset management to over 85 million people across over 60 countries.

With a team of more about 115,000 people working for us, ING represents a wide range of major companies serving clients under the ING brand.

ING Group is highly respected for its safe and careful practices. This is one reason why ING Group has attracted $AUDS530 billion in deposits to make it the 3rd biggest savings bank in the world.

ING DIRECT was launched in Australia in 1999 and pioneered branchless banking here. We keep our overheads low by conducting business online and this means, through competitive rates, we pass the savings on to you.

From a zero base, we are now the 5th biggest retail bank in Australia with $AUD22 billion in deposits, $AUD36 billion in mortgages, and we serve approximately 1.4 million customers.

Today, we are the biggest direct bank in the world, serving more than 21 million customers in Canada, Spain, Italy, France, USA, UK, Austria, and Germany.

Key facts about ING DIRECT Australia

• We employ over 900 people.
• Our headquarters are in Sydney and operate a 24 hour contact centre in Tuggerah NSW.
• We have won 3 awards in the annual 2010 Best of the Best awards by the industry publication Money Magazine; including 1st place with our new transaction account – Orange Everyday.
• The Orange Everyday product was a finalist in the Best Low-Fee Bank Account category of the 2010 Choice awards.
• We are completely committed to customer service and consistently achieve the highest customer satisfaction ratings in the market.
• Reader's Digest has awarded us Australia's Most Trusted banking brand in 2010.
• Orange Everyday was awarded an Australian Business Award in Best New Product category at The Australian Business Awards 2010.
• In July 2010 ING DIRECT was awarded the Canstar Blue Award for Most Satisfied Customers – Challenger Banks.
• In the prestigious Neilson's Home Loan Customer Satisfaction category, ING DIRECT has been ranked Number 1.

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