
Refinancing

Finding a new lender

Most banks and building societies offer mortgages. You will find a list of mortgage providers in the business section of any of the major newspapers, specialist mortgage magazines and online.
Online and phone
Some banks are now focusing on providing mortgages online and / or over the phone, as many people find it more convenient and timely than making appointments for branch visits.
One of the advantages of seeking an online mortgage is that you have access to detailed information and application forms 24 hours a day, seven days a week.
Most financial institutions have call centres which operate beyond normal business hours, providing you with greater flexibility and convenience. If you need brochures or application forms, you can ask call centre staff to mail these to you. Alternatively, most banks allow you to order information packs online through their website.
Branches and bank mobile lenders
If you prefer to meet with someone face to face to discuss your mortgage, many banks will provide this service to you. You can meet the bank’s lender at most branches or you can organise for one of them to visit you at your home or work. Unlike brokers, bank lenders only offer the home loans of the bank that they work for, which is a good option if you know what you are looking for or what bank you want to deal with.
Brokers
Mortgage brokers act as ‘middle-men’ between you and the mortgage provider. Their job is to help you find a home loan that’s suited to your needs. Some brokers only provide mortgages from a small list of providers, but others have up to 20 mortgage providers on their books. Most brokers don’t charge fees, as they get paid commission from the lender when borrowers take up a home loan that was recommended to them. You will usually meet with a broker face to face, but a limited number have online facilities.
It’s a good idea to ask friends or colleagues for a recommendation when looking for a mortgage broker.
Click here for some current mortgage providers and their rates.
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